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Privacy Policy

1) Information We Collect

A. Information you provide to us

We may collect information you submit through forms, calls, emails, chat, or other direct contact, such as:

  • Contact details (name, email address, phone number, mailing address).

  • Project details (property address, renovation/remodeling scope, preferences, measurements you share, photos you upload).

  • Scheduling and communications (appointment requests, messages, call recordings where permitted by law).

  • Payment-related information (if you pay an invoice, we may receive confirmation of payment; we do not intentionally store full card numbers unless stated at the point of collection).

B. Information collected automatically

When you use our website, we may automatically collect:

  • Device and usage data (IP address, browser type, device type, pages viewed, time spent, referring/exit pages).

  • Approximate location (derived from IP address).

  • Cookies and similar technologies (see Section 6).

C. Information from third parties

We may receive information from:

  • Advertising or analytics partners (e.g., website traffic and ad performance data).

  • Service providers that help us run our website, scheduling, invoicing, or communications.

2) How We Use Your Information

We use your information to:

  • Provide and manage our Services (quotes, scheduling, project communications).

  • Respond to inquiries and customer support requests.

  • Send service-related messages (confirmations, updates, changes).

  • Improve our website, marketing, and customer experience.

  • Maintain security, prevent fraud, and enforce our policies.

  • Comply with legal obligations.

3) How We Share Your Information

We do not sell your personal information in the traditional sense. We may share information in these situations:

A. Service providers

We may share information with trusted vendors who perform services on our behalf, such as:

  • Website hosting and maintenance

  • Form and CRM tools

  • Scheduling tools

  • Payment processors

  • Email, phone, and messaging providers

  • Analytics providers

These providers may access information only as needed to perform tasks for us and are expected to protect it.

B. Legal and safety

We may disclose information if required to comply with law, respond to valid legal requests, protect our rights, or prevent fraud or harm.

C. Business transfers

If we’re involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction.

4) Your Choices

You can:

  • Opt out of marketing emails by using the unsubscribe link (if included) or contacting us.

  • Disable cookies through your browser settings (some site features may not work properly).

  • Request access, correction, or deletion of your personal information (see Section 9).

5) Data Retention

We keep personal information only as long as necessary to:

  • Provide Services and manage projects,

  • Maintain business records,

  • Comply with legal, tax, or accounting obligations,

  • Resolve disputes and enforce agreements.

6) Cookies & Analytics

We use cookies and similar technologies to operate our website and understand how visitors use it.

Cookies may include:

  • Essential cookies (for site functionality).

  • Analytics cookies (to measure traffic and performance).

  • Marketing cookies (to measure and improve advertising, if used).

You can control cookies through your browser settings and, where available, on-site cookie preferences.

7) Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8) Children’s Privacy

Our Services are not directed to children under 13 (or under 16 in certain jurisdictions), and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us so we can delete it.

9) Privacy Rights (U.S. State Laws / California)

Depending on where you live, you may have rights such as:

  • The right to know what personal information we collect, use, and share.

  • The right to access your personal information.

  • The right to delete your personal information (subject to exceptions).

  • The right to correct inaccurate personal information.

  • The right to opt out of certain “sharing” for targeted advertising (if applicable).

  • The right to non-discrimination for exercising privacy rights.

To submit a request, contact us using the information in Section 11. We may need to verify your identity before fulfilling certain requests.

Authorized agents: If allowed by law, you may use an authorized agent to make a request on your behalf. We may require proof of authorization and identity verification.

10) External Links

Our website may contain links to third-party websites (e.g., social media). We are not responsible for the privacy practices of third parties. Please review their policies.

11) Contact Us

If you have questions or want to make a privacy request, contact us.

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